Chapter 16: Motivating Employees

In Maslow's hierarchy of needs, which need refers to a manager's desire to be accepted by other managers at her organization?
1. Self-actualization
2. Belongingness
3. Esteem
4. Safety
Who developed the acquired needs theory of motivation?
1. Abraham Maslow
2. Carl Rogers
3. David McClelland
4. B.F. Skinner
The set of techniques by which reinforcement theory is used to change behavior is called:
1. contingency theory.
2. the needs gratification model.
3. two-factor theory.
4. behavior modification.
When a factory line worker finds that his job has been changed to include a series of tasks that were not part of his job previously, this is an example of:
1. job enlargement.
2. job enrichment.
3. job characteristics.
4. task identity.
When a gate attendant at American Airlines is given the authority to decide how much cash to offer to passengers who will volunteer to take a later flight in the day when the flight scheduled to leave at this time has been overbooked, this is an example of:
1. job enlargement.
2. empowerment.
3. job satisficing.
4. job characteristics.